Returns
Our policy lasts 7 days. If 7 days have passed since your purchase, and you have not contacted us to discuss a refund or exchange, then unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is packaged, it must be repackaged. It is advisable to document any damage to external product packaging with photographs.
Certain goods are exempt from being returned. Custom sized orders items cannot be returned, as the options of design and size have been customised by the purchaser.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In case of a refund being approved, to complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. This does not affect your statutory rights. Please send us an email at paalgrant@gmail.com to explain your concerns with accompanying photographs, and then we may advise you to return your product, where we will inspect the items for defect or damage.
Paal Grant Designs does not accept any responsibility for items lost, stolen or damaged in transit, but we will work together with you and the shipper to locate your shipment and reach an appropriate resolution. Our excellent transport and logistics agent and preferred courier company track all parcels and offer a very professional shipping service.
Shipping
To return your product, you should post your product to:
Paal Grant Designs
PO BOX 410
Buninyong
Victoria AU 3357
It is always best to email us before attempting to return an item to ascertain if the item may be eligible for a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
